:root{--bg:#f4f7fb;--surface:#fff;--surface2:#f8fafc;--text:#172033;--muted:#728096;--line:#e6eaf0;--primary:#2563eb;--primary2:#1d4ed8;--navy:#101828;--danger:#991b1b;--dangerSoft:#fee2e2;--new:#fca5a5;--newSoft:#fff5f5;--blue:#2563eb;--blueSoft:#eff6ff;--yellow:#d97706;--yellowSoft:#fff9db;--green:#16a34a;--greenSoft:#effcf4;--darkgreen:#166534;--darkgreenSoft:#dcfce7;--shadow:0 8px 28px rgba(15,23,42,.07);--radius:20px}
*{box-sizing:border-box}html{background:var(--bg);scroll-behavior:smooth}body{margin:0;min-height:100vh;background:var(--bg);color:var(--text);font-family:Inter,"Segoe UI",Tahoma,Arial,sans-serif;-webkit-font-smoothing:antialiased}body.rtl{font-family:"Segoe UI",Tahoma,Arial,sans-serif}a{color:inherit;text-decoration:none}button,input,textarea,select{font:inherit}.app-main{width:min(1360px,100%);margin:0 auto;padding:28px 24px 90px}.app-main.guest{min-height:100vh;display:grid;place-items:center;padding:20px}
.app-header{position:sticky;top:0;z-index:50;background:rgba(255,255,255,.96);border-bottom:1px solid var(--line);backdrop-filter:blur(16px)}.app-header-inner{width:min(1360px,100%);height:72px;margin:auto;padding:0 24px;display:flex;align-items:center;gap:28px}.brand-wrap{display:flex;align-items:center;gap:10px;min-width:max-content}.brand-wrap img{width:42px;height:42px;object-fit:contain;border-radius:12px;background:#fff}.brand-wrap>span{display:flex;flex-direction:column;line-height:1}.brand-wrap b{font-size:17px;letter-spacing:.2px}.brand-wrap small{margin-top:4px;color:var(--muted);font-size:11px;letter-spacing:1.8px;text-transform:uppercase}.desktop-nav{display:flex;gap:6px;align-items:center;flex:1}.nav-link{padding:10px 13px;color:#5d6b80;font-weight:700;font-size:14px;border-radius:12px;transition:.18s}.nav-link:hover{background:#f2f5f9;color:var(--text)}.nav-link.active{background:#eef4ff;color:var(--primary)}.header-tools{display:flex;align-items:center;gap:12px}.lang-switch{display:flex;border:1px solid var(--line);border-radius:10px;padding:3px;background:#f8fafc}.lang-switch a{min-width:34px;text-align:center;padding:6px 8px;border-radius:7px;color:var(--muted);font-size:12px;font-weight:800}.lang-switch a.active{background:#fff;color:var(--primary);box-shadow:0 1px 5px #10182816}.user-chip{display:flex;align-items:center;gap:9px;padding-left:12px;border-left:1px solid var(--line)}.rtl .user-chip{padding-left:0;padding-right:12px;border-left:0;border-right:1px solid var(--line)}.user-chip>span:last-child{display:flex;flex-direction:column}.user-chip b{font-size:13px}.user-chip small{color:var(--muted);font-size:11px;margin-top:2px}.avatar,.tech-initial{display:grid;place-items:center;border-radius:50%;font-weight:900;background:#e8efff;color:var(--primary)}.avatar{width:36px;height:36px}.icon-button{border:0;background:#f2f5f9;width:40px;height:40px;border-radius:11px;font-size:20px;cursor:pointer}.mobile-only,.mobile-bottom-nav,.mobile-drawer{display:none}
.page-title-row,.hero-row{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;margin:6px 0 24px}.page-title-row h1,.hero-row h1{margin:4px 0 6px;font-size:clamp(27px,3vw,38px);letter-spacing:-.8px}.page-title-row p,.hero-row p{margin:0;color:var(--muted);font-size:14px}.eyebrow{font-size:10px;font-weight:900;letter-spacing:2px;color:var(--primary)}.compact-title{align-items:flex-start}.back-link{display:inline-flex;margin-bottom:8px;color:#69768a;font-weight:700;font-size:13px}.ticket-title-line{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.btn{border:0;border-radius:13px;padding:12px 16px;display:inline-flex;align-items:center;justify-content:center;gap:8px;font-weight:800;cursor:pointer;transition:.18s;line-height:1.1}.btn:hover{transform:translateY(-1px)}.btn.primary{background:var(--primary);color:#fff;box-shadow:0 5px 16px rgba(37,99,235,.22)}.btn.primary:hover{background:var(--primary2)}.btn.secondary{background:#eef2f7;color:#27364c}.btn.ghost{background:#fff;border:1px solid var(--line);color:#475569}.btn.success{background:var(--green);color:#fff}.btn.warning{background:#f59e0b;color:#422006}.btn.large{padding:15px 20px;font-size:15px}.btn.full{width:100%}.hero-action{padding:14px 18px}
.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}.metric-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px}.metric-card{min-height:104px;background:#fff;border:1px solid var(--line);border-radius:18px;padding:17px;display:flex;align-items:center;gap:13px;text-align:inherit;color:var(--text);box-shadow:0 5px 18px rgba(15,23,42,.045)}button.metric-card{cursor:pointer}.metric-card:hover{border-color:#cfd7e4}.metric-card.active{box-shadow:inset 0 0 0 2px #dbe7ff}.metric-card .metric-icon{width:40px;height:40px;border-radius:12px;display:grid;place-items:center;background:#edf3ff;color:var(--primary);font-weight:900}.metric-card small{display:block;color:var(--muted);font-weight:700;font-size:12px;margin-bottom:4px}.metric-card strong{font-size:28px;line-height:1}.metric-card.danger .metric-icon{background:#fee2e2;color:#b91c1c}.metric-card.warning .metric-icon{background:#fff4cf;color:#a16207}.metric-card.workshop .metric-icon{background:#fff8d9;color:#a16207}.metric-card.success .metric-icon{background:#e8f8ee;color:#15803d}.report-metrics{grid-template-columns:repeat(4,minmax(0,1fr));margin:14px 0}.report-metrics .metric-card{display:block;min-height:90px}.report-metrics .metric-card strong{display:block;margin-top:8px;font-size:24px}
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.ticket-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.ticket-card{position:relative;overflow:hidden;background:#fff;border:1px solid var(--line);border-radius:19px;padding:17px 17px 15px;box-shadow:0 5px 20px rgba(15,23,42,.05);transition:.2s}.ticket-card:hover{transform:translateY(-2px);box-shadow:0 12px 28px rgba(15,23,42,.08)}.ticket-card[hidden]{display:none}.ticket-accent{position:absolute;top:0;left:0;width:5px;height:100%;background:var(--blue)}.rtl .ticket-accent{left:auto;right:0}.ticket-card.new{background:linear-gradient(135deg,#fff 0,#fff8f8 100%)}.ticket-card.new .ticket-accent{background:#f2a5a5}.ticket-card.urgent{background:linear-gradient(135deg,#fff 0,#fff1f1 100%);border-color:#f3c4c4}.ticket-card.urgent .ticket-accent{background:#991b1b}.ticket-card.active{background:linear-gradient(135deg,#fff 0,#f4f8ff 100%)}.ticket-card.workshop{background:linear-gradient(135deg,#fff 0,#fffbed 100%)}.ticket-card.workshop .ticket-accent{background:#eab308}.ticket-card.done{background:linear-gradient(135deg,#fff 0,#f3fff7 100%)}.ticket-card.done .ticket-accent{background:#78d79a}.ticket-card.closed{background:linear-gradient(135deg,#fff 0,#effcf2 100%)}.ticket-card.closed .ticket-accent{background:#166534}.ticket-card.overdue{animation:overdueGlow 1.6s ease-in-out infinite}.ticket-head,.ticket-customer,.card-footer{display:flex;align-items:center;justify-content:space-between;gap:10px}.ticket-number{font-size:12px;color:#6d7a8d;font-weight:900;letter-spacing:.4px}.urgent-pill{display:inline-flex;align-items:center;margin-inline-start:7px;padding:5px 8px;border-radius:999px;background:#991b1b;color:#fff;font-size:10px;font-weight:900}.status-pill{display:inline-flex;align-items:center;justify-content:center;border-radius:999px;padding:6px 10px;font-size:10px;font-weight:900;white-space:nowrap}.status-pill.large{font-size:12px;padding:8px 12px}.s-new_order{background:#fee2e2;color:#991b1b}.s-accepted,.s-in_progress,.s-workshop_ready{background:#dbeafe;color:#1d4ed8}.s-workshop{background:#fef3c7;color:#92400e}.s-job_done{background:#dcfce7;color:#15803d}.s-closed{background:#bbf7d0;color:#14532d}.ticket-customer{margin-top:13px;align-items:flex-start}.ticket-customer h3{margin:0;font-size:18px}.ticket-customer a{font-size:12px;color:var(--primary);font-weight:800}.info-line{display:flex;gap:7px;align-items:flex-start;color:#66758a;font-size:13px;margin-top:8px}.problem-text{margin:12px 0;color:#48576c;font-size:13px;line-height:1.55;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.team-row{display:flex;align-items:center;gap:9px;padding:10px 0;border-top:1px dashed #e4e9ef}.team-avatar{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;background:#eef2ff}.team-row div{display:flex;flex-direction:column}.team-row small,.card-footer small{color:var(--muted);font-size:10px;font-weight:700}.team-row strong,.card-footer strong{font-size:12px;margin-top:2px}.time-strip{display:grid;grid-template-columns:repeat(3,1fr);gap:7px;margin:10px 0}.time-strip>div{background:#f7f9fc;border-radius:11px;padding:9px}.time-strip small{display:block;color:var(--muted);font-size:9px;font-weight:800}.time-strip strong{display:block;font-size:12px;margin-top:3px}.time-strip .deadline-cell strong.over{color:#b91c1c}.overdue-banner{margin:9px 0;background:#991b1b;color:#fff;border-radius:10px;padding:8px 10px;font-weight:900;font-size:11px}.card-footer{padding-top:11px;border-top:1px solid var(--line)}.card-footer>div{display:flex;flex-direction:column}.circle-open{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:var(--navy);color:#fff;font-size:18px}.empty-state{text-align:center;padding:45px 20px;margin-top:16px}.empty-icon{width:58px;height:58px;border-radius:18px;background:#eef3fa;display:grid;place-items:center;margin:0 auto 12px;font-size:28px;color:#74839a}.empty-state h3{margin:0;color:#5f6e82}
.alert{border-radius:14px;padding:12px 14px;margin:12px 0;font-weight:700;font-size:13px}.alert.error{background:#fff0f0;border:1px solid #fecaca;color:#991b1b}.ticket-form{display:grid;gap:14px}.form-section{padding:20px}.section-title{display:flex;align-items:center;gap:12px;margin-bottom:18px}.section-number{width:34px;height:34px;border-radius:10px;background:#eef4ff;color:var(--primary);display:grid;place-items:center;font-weight:900}.section-title h2,.panel-head h2{font-size:17px;margin:0}.section-title p{margin:3px 0 0;color:var(--muted);font-size:12px}.form-grid,.filter-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.field{display:flex;flex-direction:column;gap:7px}.field label,.filter-grid label{font-size:12px;color:#58677b;font-weight:800}.field label em{color:#dc2626;font-style:normal}input,textarea,select{width:100%;border:1px solid #dce2ea;border-radius:12px;background:#fff;color:var(--text);outline:0;padding:12px 13px;transition:.15s}input,select{height:45px}textarea{resize:vertical;min-height:108px}input:focus,textarea:focus,select:focus{border-color:#8cb1ff;box-shadow:0 0 0 3px #eaf1ff}.input-icon{position:relative}.input-icon span{position:absolute;top:50%;left:12px;transform:translateY(-50%);color:#8b98aa}.input-icon input{padding-left:37px}.rtl .input-icon span{left:auto;right:12px}.rtl .input-icon input{padding-left:13px;padding-right:37px}.job-options{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:14px}.duration-inputs{display:flex;gap:8px}.duration-inputs>div{position:relative;flex:1}.duration-inputs span{position:absolute;inset-inline-end:10px;top:50%;transform:translateY(-50%);font-size:10px;color:var(--muted);font-weight:800}.duration-inputs input{padding-inline-end:48px}.priority-toggle input,.tech-option input,.upload-zone input,.mini-upload input{position:absolute;opacity:0;pointer-events:none}.priority-toggle{position:relative;cursor:pointer}.priority-card{height:100%;min-height:70px;display:flex;align-items:center;gap:11px;border:1px solid #eadede;border-radius:14px;padding:12px;background:#fff9f9}.priority-icon{width:35px;height:35px;border-radius:10px;background:#fee2e2;color:#b91c1c;display:grid;place-items:center;font-weight:900}.priority-card>span:nth-child(2){display:flex;flex-direction:column}.priority-card small{margin-top:3px;color:var(--muted);font-size:10px}.priority-toggle input:checked+.priority-card{background:#991b1b;color:#fff;border-color:#991b1b}.priority-toggle input:checked+.priority-card .priority-icon{background:#fff;color:#991b1b}.priority-toggle input:checked+.priority-card small{color:#f8d7d7}.tech-picker{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.tech-option{position:relative;cursor:pointer}.tech-card{position:relative;display:flex;align-items:center;gap:9px;min-height:63px;padding:10px;border:1px solid var(--line);border-radius:14px;background:#fff;transition:.15s}.tech-initial{width:38px;height:38px;flex:0 0 auto}.tech-name{display:flex;flex-direction:column;min-width:0}.tech-name b{font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tech-name small{font-size:10px;color:var(--muted);margin-top:3px}.leader-star{margin-inline-start:auto;color:#eab308}.checkmark{display:none;margin-inline-start:auto;width:23px;height:23px;border-radius:50%;background:var(--primary);color:#fff;place-items:center;font-size:11px}.tech-option input:checked+.tech-card{border-color:#8cb1ff;background:#f3f7ff;box-shadow:inset 0 0 0 1px #8cb1ff}.tech-option input:checked+.tech-card .checkmark{display:grid}.tech-option input:checked+.tech-card .leader-star{display:none}.upload-zone{position:relative;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:5px;min-height:132px;border:1.5px dashed #cfd8e5;border-radius:16px;background:#fafcff;cursor:pointer}.upload-zone:hover{border-color:#8cb1ff;background:#f5f8ff}.upload-icon{font-size:27px;color:var(--primary)}.upload-zone b{font-size:13px}.upload-zone small{font-size:11px;color:var(--muted)}.form-submit-bar{position:sticky;bottom:12px;z-index:10;display:flex;justify-content:flex-end;gap:9px;background:rgba(244,247,251,.9);backdrop-filter:blur(10px);padding:10px;border-radius:16px}
.detail-layout{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:15px;align-items:start}.detail-main{display:grid;gap:14px}.detail-side{display:grid;gap:14px;position:sticky;top:88px}.customer-card{padding:20px}.customer-heading{display:flex;gap:11px;align-items:center}.customer-avatar{width:52px;height:52px;border-radius:16px;background:#edf3ff;color:var(--primary);display:grid;place-items:center;font-size:20px;font-weight:900}.customer-heading h2{margin:0;font-size:20px}.customer-heading span{color:var(--muted);font-size:11px}.customer-actions{display:grid;grid-template-columns:repeat(2,1fr);gap:9px;margin:16px 0}.quick-action{background:#f7f9fc;border-radius:13px;padding:11px;display:flex;align-items:center;gap:9px;min-width:0}.quick-action>span{width:32px;height:32px;border-radius:9px;background:#fff;display:grid;place-items:center;color:var(--primary)}.quick-action div{display:flex;flex-direction:column;min-width:0}.quick-action small,.problem-box small{color:var(--muted);font-size:10px;font-weight:800}.quick-action b{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.problem-box{border-top:1px solid var(--line);padding-top:14px}.problem-box p{margin:5px 0 0;line-height:1.65;font-size:13px}.timing-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}.timing-card{position:relative;background:#fff;border:1px solid var(--line);border-radius:15px;padding:14px 12px 12px}.timing-dot{display:block;width:9px;height:9px;border-radius:50%;margin-bottom:10px;background:#cbd5e1}.timing-dot.accepted,.timing-dot.arrived{background:#3b82f6}.timing-dot.done{background:#22c55e}.timing-card small{display:block;color:var(--muted);font-size:10px;font-weight:800}.timing-card strong{display:block;font-size:11px;margin-top:4px}.timing-card 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var(--line);padding:13px 18px 18px}.reassign-box summary{font-weight:800;color:var(--primary);cursor:pointer;font-size:12px}.compact-picker{grid-template-columns:repeat(2,1fr);margin:12px 0}.reports-card{padding-bottom:15px}.report-block{display:flex;gap:10px;margin:12px 18px 0;padding:13px;background:#f8fafc;border-radius:13px}.report-block>span{font-size:20px}.report-block small{color:var(--muted);font-size:10px;font-weight:800}.report-block p{margin:4px 0 0;white-space:pre-wrap;font-size:13px;line-height:1.6}.count-badge{font-size:10px;background:#eef2f7;border-radius:999px;padding:4px 7px;color:#64748b}.attachment-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:9px;padding:14px 18px 18px}.attachment-item{display:flex;gap:9px;align-items:center;border:1px solid var(--line);border-radius:13px;padding:8px;min-width:0}.attachment-item img{width:62px;height:54px;object-fit:cover;border-radius:9px}.file-icon{width:54px;height:54px;border-radius:9px;background:#f1f5f9;display:grid;place-items:center;font-size:20px}.attachment-item>div{display:flex;flex-direction:column;min-width:0}.attachment-item b{font-size:11px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attachment-item small{font-size:9px;color:var(--muted);margin-top:4px}.modern-timeline{padding:14px 18px 18px}.timeline-row{display:grid;grid-template-columns:16px 1fr;gap:9px;position:relative;padding-bottom:16px}.timeline-row:before{content:"";position:absolute;left:7px;top:13px;bottom:-2px;width:1px;background:#dbe2ea}.rtl .timeline-row:before{left:auto;right:7px}.timeline-row:last-child:before{display:none}.timeline-marker{width:15px;height:15px;border-radius:50%;border:4px solid #dce8ff;background:var(--primary);z-index:1}.timeline-content>div{display:flex;justify-content:space-between;gap:10px}.timeline-content strong{font-size:11px}.timeline-content time,.timeline-content small{font-size:9px;color:var(--muted)}.timeline-content>small{display:block;margin-top:2px}.timeline-content p{font-size:11px;margin:5px 0 0;background:#f8fafc;border-radius:9px;padding:7px}.action-panel{padding-bottom:16px}.action-panel>.panel-head{margin-bottom:14px}.action-panel form,.waiting-state,.closed-state{padding:0 16px}.action-form{display:grid;gap:10px}.mini-upload{position:relative;display:block;text-align:center;border:1px dashed #cfd8e5;border-radius:11px;padding:11px;cursor:pointer;color:#66758a;font-size:12px;font-weight:800}.waiting-state,.closed-state{text-align:center;padding-bottom:8px;color:#64748b}.waiting-state>span,.closed-state>span{width:50px;height:50px;margin:0 auto 8px;border-radius:16px;background:#f1f5f9;display:grid;place-items:center;font-size:22px}.closed-state>span{background:#dcfce7;color:#15803d}.closed-state h3{color:#166534;margin:5px 0}.compact-info{padding:8px 16px}.compact-info>div{display:flex;justify-content:space-between;align-items:center;padding:10px 0;border-bottom:1px solid var(--line)}.compact-info>div:last-child{border-bottom:0}.compact-info small{font-size:10px;color:var(--muted);font-weight:800}.compact-info strong{font-size:12px}
.filter-panel{padding:17px}.filter-grid{grid-template-columns:repeat(4,minmax(0,1fr)) auto;align-items:end}.filter-actions{display:flex;gap:7px}.report-table-panel{margin-top:14px;overflow:hidden}.table-scroll{overflow:auto}.modern-table{width:100%;border-collapse:collapse;min-width:1050px}.modern-table th{background:#f7f9fc;color:#64748b;font-size:10px;text-align:inherit;padding:11px 12px;border-bottom:1px solid var(--line);white-space:nowrap}.modern-table td{padding:12px;border-bottom:1px solid #edf0f4;font-size:11px;vertical-align:top}.modern-table td small{display:block;color:var(--muted);font-size:9px;margin-top:3px}.modern-table tr:last-child td{border-bottom:0}
.login-shell{width:min(430px,100%)}.login-card{background:#fff;border:1px solid var(--line);border-radius:25px;box-shadow:0 20px 55px rgba(15,23,42,.1);padding:30px}.login-top{text-align:center;margin-bottom:22px}.login-logo{width:82px;height:82px;object-fit:contain}.login-top h1{margin:10px 0 4px}.login-top p{margin:0;color:var(--muted);font-size:12px}.login-form{display:grid;gap:12px}.login-langs{display:flex;justify-content:center;gap:5px;margin-top:14px}.login-langs a{padding:7px 11px;border-radius:9px;background:#f1f5f9;color:#64748b;font-weight:800;font-size:11px}.login-langs a.active{background:#e8efff;color:var(--primary)}.user-list{display:grid;gap:8px;margin-top:14px}.user-row{display:grid;grid-template-columns:1.5fr 1fr .8fr auto;gap:10px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:13px;padding:11px}.user-row small{color:var(--muted)}
@keyframes overdueGlow{0%,100%{box-shadow:0 5px 20px rgba(153,27,27,.08)}50%{box-shadow:0 0 0 3px rgba(153,27,27,.16),0 8px 28px rgba(153,27,27,.18)}}
@media(max-width:1050px){.metric-grid{grid-template-columns:repeat(3,1fr)}.detail-layout{grid-template-columns:1fr}.detail-side{position:static;grid-template-columns:1fr 1fr}.filter-grid{grid-template-columns:repeat(2,1fr)}.filter-actions{grid-column:1/-1}.tech-picker{grid-template-columns:repeat(2,1fr)}}
@media(max-width:760px){.desktop-nav,.desktop-only{display:none}.mobile-only{display:block}.app-header-inner{height:62px;padding:0 14px}.brand-wrap img{width:36px;height:36px}.app-main{padding:18px 12px 86px}.app-main.guest{padding:12px}.page-title-row,.hero-row{align-items:flex-start;margin-bottom:17px}.page-title-row h1,.hero-row h1{font-size:28px}.hero-row p{max-width:260px}.hero-action{width:45px;height:45px;padding:0;border-radius:14px;font-size:0}.hero-action span{font-size:22px}.metric-grid{grid-template-columns:repeat(2,1fr);gap:8px}.dashboard-metrics .metric-card{min-height:82px;padding:12px}.dashboard-metrics .metric-card:last-child{grid-column:1/-1}.metric-card .metric-icon{width:34px;height:34px}.metric-card strong{font-size:23px}.tickets-toolbar{display:block;margin-top:16px}.search-box{max-width:none;min-width:0}.status-tabs{margin-top:9px}.ticket-grid{grid-template-columns:1fr}.ticket-card{padding:15px 14px 13px}.time-strip{grid-template-columns:repeat(3,1fr)}.mobile-bottom-nav{position:fixed;z-index:45;display:flex;left:10px;right:10px;bottom:max(8px,env(safe-area-inset-bottom));height:62px;background:rgba(255,255,255,.96);border:1px solid var(--line);border-radius:18px;box-shadow:0 12px 35px rgba(15,23,42,.15);backdrop-filter:blur(16px);justify-content:space-around;align-items:center;padding:5px 8px}.mobile-bottom-nav a{min-width:72px;height:50px;border-radius:13px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;color:#7b8798}.mobile-bottom-nav a.active{background:#eef4ff;color:var(--primary)}.mobile-bottom-nav span{font-size:18px;line-height:1}.mobile-bottom-nav small{font-size:9px;font-weight:800}.bottom-create{width:28px;height:28px;border-radius:9px;background:var(--primary);color:#fff;display:grid!important;place-items:center}.mobile-drawer{position:fixed;inset:0;z-index:80}.mobile-drawer.open{display:block}.drawer-backdrop{position:absolute;inset:0;background:rgba(15,23,42,.45)}.drawer-panel{position:absolute;top:0;bottom:0;inset-inline-end:0;width:min(320px,88vw);background:#fff;padding:16px;animation:drawerIn .2s ease}.drawer-head{display:flex;justify-content:space-between;align-items:center}.drawer-user{margin:20px 0 15px;padding:13px;border-radius:14px;background:#f6f8fb;display:flex;align-items:center;gap:10px}.drawer-user>div{display:flex;flex-direction:column}.drawer-user b{font-size:13px}.drawer-user small{font-size:10px;color:var(--muted);margin-top:2px}.drawer-panel nav{display:grid;gap:6px}.drawer-panel nav a{padding:12px;border-radius:11px;font-weight:800;color:#4c5a6e}.drawer-panel nav a:hover{background:#f1f5f9}.logout-link{color:#b91c1c!important}.form-grid,.job-options{grid-template-columns:1fr}.form-section{padding:16px}.tech-picker,.compact-picker{grid-template-columns:1fr}.form-submit-bar{bottom:76px}.form-submit-bar .btn{flex:1}.detail-title{align-items:flex-start}.status-pill.large{margin-top:27px}.detail-side{grid-template-columns:1fr}.customer-card{padding:16px}.customer-actions{grid-template-columns:1fr}.timing-grid{grid-template-columns:repeat(2,1fr)}.assigned-team{grid-template-columns:1fr;padding:12px 14px 15px}.attachment-grid{grid-template-columns:1fr;padding:12px 14px 15px}.panel-head{padding:15px 14px 0}.modern-timeline{padding:12px 14px 15px}.filter-grid{grid-template-columns:1fr}.filter-actions{display:grid;grid-template-columns:1fr}.report-metrics{grid-template-columns:repeat(2,1fr)}.report-metrics .metric-card:last-child{grid-column:1/-1}.login-card{padding:23px 18px;border-radius:20px}.user-row{grid-template-columns:1fr auto}.user-row>*:nth-child(2){grid-column:1}.user-row>*:nth-child(3){grid-column:2;grid-row:1}.user-row>*:nth-child(4){grid-column:2;grid-row:2}.header-tools .lang-switch{display:flex}}
@keyframes drawerIn{from{transform:translateX(30px);opacity:.6}to{transform:none;opacity:1}}.rtl .drawer-panel{animation-name:drawerInRtl}@keyframes drawerInRtl{from{transform:translateX(-30px);opacity:.6}to{transform:none;opacity:1}}
.notify-button{font-size:16px}.notify-button.enabled{background:#e7f8ed;color:#15803d;box-shadow:inset 0 0 0 1px #b7e5c6}

/* v0.2.1 - assignment modes + user administration */
.assignment-mode-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-bottom:14px}.assignment-mode-option{position:relative;cursor:pointer}.assignment-mode-option>input{position:absolute;opacity:0;pointer-events:none}.assignment-mode-card{display:flex;align-items:flex-start;gap:11px;min-height:86px;padding:14px;border:1px solid var(--line);border-radius:15px;background:#fff;transition:.15s}.assignment-mode-icon{width:42px;height:42px;flex:0 0 auto;border-radius:12px;background:#f1f5f9;display:grid;place-items:center;font-size:21px}.assignment-mode-card>span:nth-child(2){display:flex;flex-direction:column;gap:4px;min-width:0}.assignment-mode-card b{font-size:14px}.assignment-mode-card small{font-size:11px;line-height:1.45;color:var(--muted)}.assignment-mode-card i{margin-inline-start:auto;width:23px;height:23px;border-radius:50%;background:var(--primary);color:#fff;display:none;place-items:center;font-size:11px;font-style:normal}.assignment-mode-option>input:checked+.assignment-mode-card{background:#f3f7ff;border-color:#8cb1ff;box-shadow:inset 0 0 0 1px #8cb1ff}.assignment-mode-option>input:checked+.assignment-mode-card .assignment-mode-icon{background:#e5edff}.assignment-mode-option>input:checked+.assignment-mode-card i{display:grid}.assignment-helper{min-height:20px;margin:-2px 0 11px;color:#66758a;font-size:11px;font-weight:700}.compact-assignment{margin:12px 0}.compact-assignment .assignment-mode-card{min-height:72px;padding:11px}.assignment-type-badge{display:inline-flex;margin-top:7px;padding:5px 8px;border-radius:8px;background:#f1f5f9;color:#556274;font-size:10px;font-weight:900}.success-alert{background:#edfdf4;border:1px solid #bbf7d0;color:#166534}.user-leader-toggle{display:block;margin:12px 0;max-width:350px}.users-panel{margin-top:14px;padding:15px}.muted{color:var(--muted)}.user-management-list{display:grid;gap:9px;padding-top:12px}.user-manage-card{border:1px solid var(--line);border-radius:15px;background:#fff;overflow:hidden}.user-manage-card>summary{list-style:none;cursor:pointer;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 14px}.user-manage-card>summary::-webkit-details-marker{display:none}.user-summary-main{display:flex;align-items:center;gap:10px;min-width:0}.user-summary-main>div{display:flex;flex-direction:column;min-width:0}.user-summary-main strong{font-size:13px}.user-summary-main small{margin-top:3px;color:var(--muted);font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-summary-tags{display:flex;align-items:center;gap:6px;flex-wrap:wrap;justify-content:flex-end}.user-tag{padding:5px 8px;border-radius:999px;font-size:9px;font-weight:900}.active-tag{background:#ecfdf5;color:#047857}.inactive-tag{background:#f1f5f9;color:#64748b}.leader-tag{background:#fff7ed;color:#b45309}.edit-chevron{font-size:16px;color:#8b98aa;transition:.15s}.user-manage-card[open] .edit-chevron{transform:rotate(180deg)}.user-editor-body{border-top:1px solid var(--line);background:#fafcff;padding:14px;display:grid;gap:12px}.user-edit-form{display:grid;gap:12px}.user-switches{display:grid;gap:8px}.switch-row{display:grid;grid-template-columns:auto auto 1fr;align-items:center;gap:9px;border:1px solid var(--line);border-radius:12px;background:#fff;padding:9px 10px;cursor:pointer}.switch-row>input{position:absolute;opacity:0;pointer-events:none}.switch-ui{width:36px;height:21px;border-radius:999px;background:#cbd5e1;position:relative;transition:.15s}.switch-ui:after{content:"";position:absolute;top:3px;left:3px;width:15px;height:15px;border-radius:50%;background:#fff;box-shadow:0 1px 3px rgba(15,23,42,.2);transition:.15s}.switch-row>input:checked+.switch-ui{background:var(--primary)}.switch-row>input:checked+.switch-ui:after{transform:translateX(15px)}.rtl .switch-row>input:checked+.switch-ui:after{transform:translateX(-15px)}.rtl .switch-ui:after{left:auto;right:3px}.switch-row>span:last-child{display:flex;flex-direction:column}.switch-row b{font-size:11px}.switch-row small{font-size:9px;color:var(--muted);margin-top:2px}.password-change-form{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:end;padding-top:12px;border-top:1px dashed #d9e0e8}.password-change-form .btn{height:45px}.reassign-form{display:grid;gap:10px}
@media(max-width:760px){.assignment-mode-grid{grid-template-columns:1fr}.assignment-mode-card{min-height:76px}.user-manage-card>summary{align-items:flex-start}.user-summary-tags{max-width:45%}.user-editor-body{padding:12px}.password-change-form{grid-template-columns:1fr}.password-change-form .btn{width:100%}.users-panel{padding:12px}.user-switches{margin-top:2px}}

/* ===== Caliber Workflow v0.3 compact UX ===== */
:root{--v3-radius:14px;--v3-shadow:0 4px 16px rgba(15,23,42,.055)}
.v3-header-inner{height:58px;padding-inline:18px;gap:18px}.compact-brand img{width:34px;height:34px;border-radius:9px}.compact-brand b{font-size:14px}.compact-brand small{font-size:9px;letter-spacing:1.4px;margin-top:3px}.compact-nav{gap:2px}.compact-nav .nav-link{padding:8px 10px;border-radius:9px;font-size:12px}.slim-icon{width:34px;height:34px;border-radius:9px;font-size:16px}.v3-header .lang-switch a{min-width:30px;padding:5px 7px}.v3-header .user-chip{border:0;padding:3px 5px 3px 8px;background:transparent;cursor:pointer;border-radius:10px}.v3-header .user-chip:hover{background:#f4f7fb}.v3-header .avatar{width:31px;height:31px;font-size:12px}.v3-header .user-chip b{font-size:11px}.v3-header .user-chip small{font-size:9px}.chev{color:#94a3b8;font-size:11px;margin-inline-start:3px}.header-popover-wrap{position:relative}.header-popover{position:absolute;top:42px;inset-inline-end:0;width:230px;background:#fff;border:1px solid var(--line);border-radius:13px;box-shadow:0 14px 42px rgba(15,23,42,.16);padding:6px;z-index:90}.header-popover[hidden]{display:none}.settings-row{width:100%;border:0;background:transparent;color:var(--text);display:flex;align-items:center;gap:10px;padding:10px;border-radius:9px;text-align:inherit;cursor:pointer}.settings-row:hover{background:#f6f8fb}.settings-row>span:last-child{display:flex;flex-direction:column;align-items:flex-start}.settings-row b{font-size:11px}.settings-row small{font-size:9px;color:var(--muted);margin-top:2px}.danger-row{color:#b42318}.user-popover{width:180px}
.app-main.logged{padding-top:20px}.page-bar{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin:0 0 16px}.compact-page-bar h1{font-size:27px;line-height:1.12;margin:3px 0 4px;letter-spacing:-.5px}.compact-page-bar p{font-size:12px;color:var(--muted);margin:0}.compact-page-bar .eyebrow{font-size:9px;letter-spacing:1.7px}.compact-action{padding:10px 13px;border-radius:10px;font-size:12px}
.compact-metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin-bottom:12px}.compact-metrics .metric-card{min-height:68px;padding:11px 13px;border-radius:12px;box-shadow:none;gap:9px}.compact-metrics .metric-card small{font-size:10px;margin-bottom:2px}.compact-metrics .metric-card strong{font-size:21px}.metric-dot{width:9px;height:9px;border-radius:50%;flex:none}.dot-blue{background:#2563eb}.dot-red{background:#dc2626}.dot-orange{background:#f97316}.dot-yellow{background:#eab308}
.compact-toolbar{display:flex;gap:10px;align-items:center;margin:10px 0 9px;padding:0;background:transparent;border:0;box-shadow:none}.compact-search{min-width:240px;max-width:330px;height:38px;border-radius:10px;background:#fff}.compact-search input{font-size:12px}.compact-tabs{flex:1;overflow:auto;white-space:nowrap;padding:3px;background:#edf1f6;border-radius:10px}.compact-tabs button{padding:7px 10px;border-radius:8px;font-size:10px}.ticket-list{display:grid;gap:6px}.ticket-row{position:relative;display:grid;grid-template-columns:minmax(260px,1.8fr) minmax(110px,.6fr) 80px 90px minmax(105px,.7fr) 26px;align-items:center;gap:12px;min-height:69px;background:#fff;border:1px solid var(--line);border-radius:12px;padding:10px 12px 10px 14px;box-shadow:none;transition:.15s;overflow:hidden}.rtl .ticket-row{padding:10px 14px 10px 12px}.ticket-row:hover{border-color:#ccd5e1;box-shadow:var(--v3-shadow);transform:translateY(-1px)}.ticket-row .ticket-accent{position:absolute;inset-block:0;inset-inline-start:0;width:4px;background:#94a3b8}.ticket-row.new .ticket-accent{background:#f87171}.ticket-row.urgent .ticket-accent{background:#991b1b}.ticket-row.active .ticket-accent{background:#2563eb}.ticket-row.workshop .ticket-accent{background:#eab308}.ticket-row.done .ticket-accent{background:#22c55e}.ticket-row.overdue{border-color:#fed7aa}.ticket-row.overdue .ticket-accent{background:#f97316}.row-primary{min-width:0}.row-title{display:flex;align-items:center;gap:7px;min-width:0}.row-title strong{font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-number{font-size:9px;font-weight:900;color:#64748b;background:#f1f5f9;padding:4px 6px;border-radius:6px}.urgent-pill{font-size:8px;padding:3px 6px;border-radius:999px;background:#991b1b;color:#fff;font-weight:900}.row-sub{display:flex;gap:12px;margin-top:6px;color:#718096;font-size:9px;white-space:nowrap;overflow:hidden}.row-sub span{overflow:hidden;text-overflow:ellipsis}.status-pill{font-size:9px;padding:5px 7px;border-radius:999px;font-weight:900}.row-status{display:flex;flex-direction:column;align-items:flex-start;gap:5px}.overdue-mini{font-size:8px;font-weight:900;color:#c2410c}.row-time,.row-holder{display:flex;flex-direction:column;min-width:0}.row-time small,.row-holder small{font-size:8px;color:#94a3b8;margin-bottom:3px}.row-time strong,.row-holder strong{font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.row-arrow{font-size:15px;color:#94a3b8}.compact-empty{padding:34px;border-radius:12px;box-shadow:none}.compact-empty h3{font-size:14px;margin:8px 0 3px}.compact-empty p{font-size:10px;color:var(--muted);margin:0}
.compact-alert{padding:10px 12px;border-radius:10px;font-size:11px;margin-bottom:10px}.form-layout{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:12px;align-items:start}.form-main{display:grid;gap:10px}.form-side{min-width:0}.compact-section{padding:15px;border-radius:13px;box-shadow:none}.section-head-inline{display:flex;align-items:center;gap:9px;margin-bottom:13px}.section-head-inline .section-number{width:25px;height:25px;border-radius:8px;font-size:10px}.section-head-inline h2{font-size:13px;margin:0}.section-head-inline p{font-size:9px;margin:2px 0 0;color:var(--muted)}.compact-form-grid{gap:10px}.v3-form .field label{font-size:10px;margin-bottom:5px}.v3-form input,.v3-form select,.v3-form textarea{min-height:40px;border-radius:9px;padding:9px 10px;font-size:12px}.v3-form textarea{min-height:92px;resize:vertical}.inline-options{display:grid;grid-template-columns:minmax(0,1fr) 210px;gap:12px;align-items:end;margin-top:10px}.compact-duration{display:flex;gap:7px}.compact-duration>div{flex:1}.compact-duration input{width:100%}.compact-priority .priority-card{min-height:54px;border-radius:10px;padding:9px 10px}.compact-priority .priority-icon{width:28px;height:28px}.compact-priority b{font-size:11px}.compact-priority small{font-size:8px}.compact-mode-grid{grid-template-columns:1fr 1fr;gap:8px}.compact-mode-grid .assignment-mode-card{min-height:64px;padding:9px 10px;border-radius:10px}.compact-mode-grid .assignment-mode-icon{width:32px;height:32px;border-radius:9px}.compact-mode-grid b{font-size:10px}.compact-mode-grid small{font-size:8px}.assignment-helper{font-size:9px;margin:7px 0 8px}.compact-tech-picker{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:7px}.compact-tech-picker .tech-card{min-height:55px;border-radius:10px;padding:8px}.compact-tech-picker .tech-initial{width:29px;height:29px;font-size:10px}.compact-tech-picker .tech-name b{font-size:10px}.compact-tech-picker .tech-name small{font-size:8px}.sticky-upload-section{position:sticky;top:74px}.compact-upload{min-height:108px;border-radius:10px;padding:14px}.compact-upload .upload-icon{font-size:23px}.compact-upload b{font-size:11px}.compact-upload small{font-size:8px}.attachment-preview-list{display:grid;gap:6px;margin-top:9px}.attachment-empty{font-size:9px;color:#94a3b8;text-align:center;padding:6px}.attachment-preview-item{display:grid;grid-template-columns:42px minmax(0,1fr) 28px;align-items:center;gap:8px;border:1px solid var(--line);border-radius:9px;padding:6px;background:#fafcff}.attachment-thumb{width:42px;height:38px;border-radius:7px;background:#eef2f7;display:grid;place-items:center;overflow:hidden;color:#64748b}.attachment-thumb img{width:100%;height:100%;object-fit:cover}.attachment-meta{min-width:0;display:flex;flex-direction:column}.attachment-meta b{font-size:9px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.attachment-meta small{font-size:8px;color:var(--muted);margin-top:2px}.attachment-remove{width:25px;height:25px;border-radius:7px;border:0;background:#fee2e2;color:#b91c1c;font-size:17px;line-height:1;cursor:pointer}.v3-submit-bar{position:sticky;bottom:10px;margin-top:10px;padding:9px 10px;border:1px solid var(--line);border-radius:12px;background:rgba(255,255,255,.94);backdrop-filter:blur(12px);box-shadow:0 8px 24px rgba(15,23,42,.08)}.v3-submit-bar .btn{padding:10px 14px;border-radius:9px;font-size:11px}.btn.loading{opacity:.75;pointer-events:none}.spinner{width:13px;height:13px;border:2px solid rgba(255,255,255,.45);border-top-color:#fff;border-radius:50%;display:inline-block;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}
.toast-host{position:fixed;inset-inline-end:18px;bottom:18px;z-index:200;display:grid;gap:7px}.app-toast{background:#101828;color:#fff;padding:10px 13px;border-radius:10px;font-size:10px;font-weight:700;box-shadow:0 12px 30px rgba(15,23,42,.22);opacity:0;transform:translateY(8px);transition:.18s}.app-toast.show{opacity:1;transform:none}
@media(max-width:1050px){.ticket-row{grid-template-columns:minmax(240px,1.7fr) 110px 75px 95px 24px}.row-holder{display:none}.form-layout{grid-template-columns:1fr}.sticky-upload-section{position:static}.compact-tech-picker{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:760px){.app-main.logged{padding:14px 12px 82px}.v3-header-inner{height:54px;padding-inline:12px}.desktop-nav,.desktop-only{display:none!important}.mobile-only,.mobile-bottom-nav{display:flex}.compact-page-bar{align-items:center;margin-bottom:12px}.compact-page-bar h1{font-size:22px}.compact-page-bar p{font-size:10px}.compact-action{padding:9px 11px}.compact-metrics{grid-template-columns:repeat(2,1fr)}.compact-metrics .metric-card{min-height:58px;padding:9px 10px}.compact-metrics .metric-card strong{font-size:18px}.compact-toolbar{display:grid;gap:7px}.compact-search{min-width:0;max-width:none;width:100%}.compact-tabs{width:100%}.ticket-list{gap:7px}.ticket-row{grid-template-columns:1fr auto;gap:7px;min-height:0;padding:10px 10px 10px 13px}.rtl .ticket-row{padding:10px 13px 10px 10px}.row-primary{grid-column:1/2}.row-status{grid-column:2/3;grid-row:1;align-items:flex-end}.row-time,.row-holder{display:none}.row-arrow{grid-column:2/3;grid-row:2;font-size:13px;align-self:end}.row-sub{gap:8px;font-size:8px}.row-title strong{font-size:11px}.status-pill{font-size:8px}.form-layout{display:block}.form-main{gap:8px}.form-side{margin-top:8px}.compact-section{padding:12px}.compact-form-grid{grid-template-columns:1fr}.inline-options{grid-template-columns:1fr}.compact-mode-grid{grid-template-columns:1fr 1fr}.compact-tech-picker{grid-template-columns:1fr 1fr}.v3-submit-bar{bottom:68px}.header-popover{position:fixed;top:58px;inset-inline:12px;width:auto}.toast-host{inset-inline:12px;bottom:86px}.v3-bottom-nav{height:62px}}
@media(max-width:420px){.compact-tech-picker{grid-template-columns:1fr}.compact-mode-grid{grid-template-columns:1fr}.compact-page-bar .btn{font-size:0}.compact-page-bar .btn span{font-size:17px}.form-submit-bar{gap:7px}}
.report-pager{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 2px;color:var(--muted);font-size:10px}.report-pager>div{display:flex;align-items:center;gap:8px}.report-pager .btn{padding:7px 10px;font-size:9px}.report-pager b{color:var(--text);font-size:10px}

/* ===== v0.3.1 unified ticket sheets ===== */
.unified-page-bar{width:min(1120px,100%);margin:0 auto 12px;align-items:flex-start}.unified-page-bar h1{margin:2px 0 0;font-size:28px;letter-spacing:-.45px}.unified-page-bar .back-link{margin-bottom:6px}
.ticket-sheet{width:min(1120px,100%);margin:0 auto;border-radius:16px;box-shadow:0 8px 24px rgba(15,23,42,.055);overflow:hidden}.ticket-sheet .field label{font-size:10px;margin-bottom:4px}.ticket-sheet input,.ticket-sheet select,.ticket-sheet textarea{border-radius:9px;font-size:12px;padding:9px 10px}.ticket-sheet input,.ticket-sheet select{height:41px}.ticket-sheet textarea{min-height:96px}.sheet-section,.ticket-content-section{padding:18px 20px;border-top:1px solid var(--line)}.sheet-section.first-section{border-top:0}.sheet-section-title{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:12px}.sheet-section-title h2,.sheet-section-title h3{margin:0;font-size:13px;line-height:1.2}.inline-title-row{justify-content:flex-start}.inline-title-row .assignment-type-badge,.inline-title-row .count-badge{margin:0}

/* New ticket as one form card */
.unified-ticket-form{display:block}.new-ticket-sheet{padding:0}.unified-form-grid{gap:10px 12px}.job-setting-row{display:grid;grid-template-columns:minmax(0,1fr) 170px;gap:12px;align-items:end;margin-top:12px}.unified-duration-field{margin:0}.unified-priority{align-self:end}.unified-priority .priority-card{min-height:41px;height:41px;border-radius:9px;padding:7px 10px;gap:8px;justify-content:flex-start}.unified-priority .priority-icon{width:26px;height:26px;border-radius:8px}.unified-priority .priority-card b{font-size:11px}.unified-mode-grid{grid-template-columns:repeat(2,minmax(0,160px));justify-content:start;gap:8px;margin:0 0 12px}.unified-mode-grid .assignment-mode-card{min-height:40px;padding:8px 10px;border-radius:9px;align-items:center}.unified-mode-grid .assignment-mode-card b{font-size:11px}.unified-mode-grid .assignment-mode-card i{width:20px;height:20px;font-size:9px}.unified-tech-picker{grid-template-columns:repeat(4,minmax(0,1fr));gap:8px}.unified-tech-picker .tech-card{min-height:50px;padding:8px 9px;border-radius:10px}.unified-tech-picker .tech-initial{width:30px;height:30px;font-size:10px}.unified-tech-picker .tech-name b{font-size:10px}.unified-tech-picker .tech-name small{font-size:8px}.attachment-compose{display:grid;grid-template-columns:220px minmax(0,1fr);gap:12px;align-items:start}.unified-upload{min-height:82px;border-radius:10px;padding:12px}.unified-upload .upload-icon{font-size:20px}.unified-upload b{font-size:10px}.unified-attachment-preview{grid-template-columns:repeat(2,minmax(0,1fr));margin-top:0}.sheet-footer-actions{display:flex;justify-content:flex-end;gap:8px;padding:12px 20px;border-top:1px solid var(--line);background:#fbfcfe}.sheet-footer-actions .btn{padding:10px 14px;border-radius:9px;font-size:11px}

/* Ticket details as one coherent ticket */
.unified-detail-page{width:100%}.detail-ticket-sheet{padding:0}.ticket-sheet-header{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:18px 20px}.ticket-sheet-heading{display:flex;align-items:center;gap:11px;min-width:0}.sheet-avatar{width:44px;height:44px;border-radius:12px;font-size:16px;flex:0 0 auto}.ticket-sheet-heading h2{margin:0;font-size:18px}.ticket-header-meta{display:flex;align-items:center;gap:6px;margin-top:4px;color:var(--muted);font-size:9px}.ticket-header-status{display:flex;align-items:center;gap:7px;flex-wrap:wrap;justify-content:flex-end}.ticket-meta-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));border-top:1px solid var(--line);border-bottom:1px solid var(--line);background:#fbfcfe}.ticket-meta-item{min-width:0;padding:12px 16px;border-inline-start:1px solid var(--line);display:flex;flex-direction:column;gap:4px}.ticket-meta-item:first-child{border-inline-start:0}.ticket-meta-item small{font-size:9px;color:var(--muted);font-weight:800}.ticket-meta-item strong,.ticket-meta-item a{font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-meta-item a{color:var(--primary);font-weight:800}.ticket-content-section:first-of-type{border-top:0}.ticket-problem-text{margin:0;line-height:1.75;font-size:12px;white-space:pre-wrap;color:#354156}.progress-section{padding-bottom:14px}.ticket-progress-strip{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));position:relative}.ticket-progress-strip:before{content:"";position:absolute;top:8px;inset-inline:7%;height:2px;background:#e6eaf0}.progress-step{position:relative;z-index:1;display:flex;flex-direction:column;align-items:flex-start;gap:3px;padding-inline-end:12px}.progress-step>span{width:16px;height:16px;border-radius:50%;background:#fff;border:3px solid #d8dee8;margin-bottom:5px}.progress-step.complete>span{border-color:#2563eb;background:#2563eb;box-shadow:inset 0 0 0 3px #fff}.progress-step.success>span{border-color:#16a34a;background:#16a34a}.progress-step small{font-size:9px;color:var(--muted);font-weight:800}.progress-step strong{font-size:10px}.progress-step em{font-size:9px;color:var(--primary);font-style:normal;font-weight:900}.ticket-live-time-row{display:flex;gap:18px;margin-top:13px;padding-top:11px;border-top:1px dashed #dfe5ed}.ticket-live-time-row>div{display:flex;align-items:baseline;gap:6px}.ticket-live-time-row small{font-size:9px;color:var(--muted);font-weight:800}.ticket-live-time-row strong{font-size:11px}.action-section{background:#fbfcfe}.ticket-actions-area>form{margin:0}.ticket-actions-area .btn{font-size:11px;border-radius:9px;padding:10px 14px}.unified-action-form{display:grid;gap:10px}.action-report-field textarea{min-height:90px}.action-attachment-row{display:grid;grid-template-columns:auto minmax(0,1fr);gap:10px;align-items:start}.action-attachment-row .mini-upload{margin:0;min-height:40px}.action-button-row{display:flex;gap:8px;flex-wrap:wrap}.order-close-form{display:grid;grid-template-columns:minmax(180px,280px) auto;gap:8px;align-items:end}.inline-state{display:flex;align-items:center;gap:8px;padding:9px 11px;border:1px solid var(--line);border-radius:9px;background:#fff;font-size:11px}.inline-state small{color:var(--muted)}.success-state{border-color:#bbf7d0;background:#f0fdf4;color:#166534}.compact-waiting{justify-content:flex-start;padding:9px 11px}.unified-assigned-team{grid-template-columns:repeat(4,minmax(0,1fr));padding:0;gap:8px}.unified-assigned-team .assigned-person{border-radius:10px;padding:8px}.unified-reassign{margin-top:12px;padding:10px 0 0;border-top:1px dashed #dfe5ed}.unified-reassign summary{font-size:10px}.unified-report-list{display:grid;gap:8px}.unified-report-list .report-block{margin:0;padding:11px 12px;border-radius:10px}.unified-report-list .report-block small{font-size:9px}.unified-report-list .report-block p{font-size:11px;line-height:1.65}.unified-attachment-grid{grid-template-columns:repeat(3,minmax(0,1fr));padding:0}.unified-attachment-grid .attachment-item{border-radius:10px;padding:7px}.unified-attachment-grid .attachment-item img,.unified-attachment-grid .file-icon{width:48px;height:42px}.unified-attachment-grid .attachment-item b{font-size:9px}.unified-attachment-grid .attachment-item small{font-size:8px}.timeline-section{padding:0}.ticket-fold>summary{list-style:none;cursor:pointer;display:flex;align-items:center;justify-content:space-between;gap:10px;padding:16px 20px;font-size:13px;font-weight:900}.ticket-fold>summary::-webkit-details-marker{display:none}.fold-count{min-width:24px;height:24px;border-radius:999px;background:#f1f5f9;color:#64748b;display:grid;place-items:center;font-size:9px}.ticket-fold[open]>summary{border-bottom:1px solid var(--line)}.unified-timeline{padding:14px 20px 18px}.unified-timeline .timeline-row{padding-bottom:12px}.unified-timeline .timeline-content strong{font-size:10px}.unified-timeline .timeline-content time,.unified-timeline .timeline-content small{font-size:8px}

@media(max-width:1050px){.unified-tech-picker,.unified-assigned-team{grid-template-columns:repeat(3,minmax(0,1fr))}.ticket-meta-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-meta-item:nth-child(3){border-inline-start:0;border-top:1px solid var(--line)}.ticket-meta-item:nth-child(4){border-top:1px solid var(--line)}.attachment-compose{grid-template-columns:190px minmax(0,1fr)}}
@media(max-width:760px){.unified-page-bar{margin-bottom:9px}.unified-page-bar h1{font-size:21px}.ticket-sheet{border-radius:13px}.sheet-section,.ticket-content-section{padding:14px 13px}.ticket-sheet-header{padding:14px 13px;align-items:flex-start}.ticket-sheet-heading h2{font-size:15px}.sheet-avatar{width:38px;height:38px;border-radius:10px}.ticket-header-status{gap:5px}.ticket-meta-grid{grid-template-columns:1fr 1fr}.ticket-meta-item{padding:10px 11px}.ticket-progress-strip{grid-template-columns:1fr 1fr;gap:13px 8px}.ticket-progress-strip:before{display:none}.progress-step{padding:0}.ticket-live-time-row{gap:12px;flex-wrap:wrap}.job-setting-row{grid-template-columns:1fr}.unified-priority .priority-card{width:100%}.unified-mode-grid{grid-template-columns:1fr 1fr}.unified-tech-picker,.unified-assigned-team{grid-template-columns:1fr 1fr}.attachment-compose{grid-template-columns:1fr}.unified-upload{min-height:68px}.unified-attachment-preview{grid-template-columns:1fr}.sheet-footer-actions{position:sticky;bottom:62px;z-index:12;padding:9px 12px;background:rgba(255,255,255,.96);backdrop-filter:blur(10px)}.sheet-footer-actions .btn{flex:1}.action-attachment-row{grid-template-columns:1fr}.order-close-form{grid-template-columns:1fr}.unified-attachment-grid{grid-template-columns:1fr 1fr}.ticket-fold>summary{padding:14px 13px}.unified-timeline{padding:12px 13px 16px}}
@media(max-width:430px){.ticket-meta-grid{grid-template-columns:1fr}.ticket-meta-item{border-inline-start:0!important;border-top:1px solid var(--line)}.ticket-meta-item:first-child{border-top:0}.unified-mode-grid,.unified-tech-picker,.unified-assigned-team,.unified-attachment-grid{grid-template-columns:1fr}.ticket-sheet-header{display:grid}.ticket-header-status{justify-content:flex-start}.sheet-footer-actions{gap:6px}}

/* v0.3.2 dashboard controls */
.dashboard-toolbar{display:flex;align-items:center;gap:10px;margin:10px 0 9px}.dashboard-search{width:min(330px,32vw);min-width:230px;height:38px;display:flex;align-items:center;gap:8px;padding:0 11px;border:1px solid var(--line);border-radius:10px;background:#fff;overflow:hidden;cursor:text}.dashboard-search:focus-within{border-color:#8cb1ff;box-shadow:0 0 0 3px #eaf1ff}.dashboard-search svg{width:16px;height:16px;flex:0 0 auto;fill:none;stroke:#8794a8;stroke-width:2;stroke-linecap:round}.dashboard-search input{flex:1 1 auto;min-width:0;width:auto;height:36px!important;padding:0!important;border:0!important;border-radius:0!important;box-shadow:none!important;background:transparent!important;font-size:11px;outline:0}.dashboard-search input::-webkit-search-cancel-button{opacity:.55}.dashboard-filter-tabs{display:flex;align-items:center;gap:3px;flex:1;min-width:0;padding:3px;background:#edf1f6;border-radius:10px;overflow-x:auto;scrollbar-width:none}.dashboard-filter-tabs::-webkit-scrollbar{display:none}.dashboard-filter-tabs button{border:0;background:transparent;padding:7px 10px;border-radius:8px;white-space:nowrap;color:#64748b;font-weight:800;font-size:10px;cursor:pointer}.dashboard-filter-tabs button:hover{color:var(--text)}.dashboard-filter-tabs button.active{background:#fff;color:var(--text);box-shadow:0 1px 6px #10182814}.ticket-row[hidden]{display:none!important}

/* invoice verification + admin recovery */
.billing-tools{display:flex;align-items:flex-end;gap:10px;flex-wrap:wrap}.invoice-link-form{display:grid;grid-template-columns:minmax(170px,260px) auto;gap:8px;align-items:end}.change-invoice-form{margin-top:10px!important}.admin-reopen-form{margin:0}.danger-outline{color:#991b1b!important;border-color:#fecaca!important;background:#fff!important}.invoice-summary-card{display:grid;grid-template-columns:34px 120px 130px minmax(160px,1fr);align-items:center;gap:12px;padding:11px 12px;border:1px solid #bbf7d0;border-radius:11px;background:#f0fdf4}.invoice-summary-icon{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:#16a34a;color:#fff;font-weight:900}.invoice-summary-card>div{display:flex;flex-direction:column;min-width:0;gap:2px}.invoice-summary-card small{font-size:8px;color:#568066;font-weight:800}.invoice-summary-card strong{font-size:11px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.invoice-summary-card span:not(.invoice-summary-icon){font-size:9px;color:#568066}
.app-modal[hidden]{display:none!important}.app-modal{position:fixed;inset:0;z-index:120;display:grid;place-items:center;padding:16px}.app-modal-backdrop{position:absolute;inset:0;background:rgba(15,23,42,.48);backdrop-filter:blur(3px)}.app-modal-card{position:relative;width:min(480px,100%);background:#fff;border:1px solid var(--line);border-radius:16px;box-shadow:0 24px 70px rgba(15,23,42,.25);padding:16px}.app-modal-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:12px}.app-modal-head h3{margin:0;font-size:15px}.modal-close{width:30px;height:30px;border:0;border-radius:8px;background:#f1f5f9;color:#64748b;font-size:20px;cursor:pointer}.invoice-modal-message{padding:10px 11px;border-radius:9px;font-size:11px;font-weight:800;margin-bottom:10px}.invoice-modal-message.success{background:#f0fdf4;color:#166534;border:1px solid #bbf7d0}.invoice-modal-message.warning{background:#fffbeb;color:#92400e;border:1px solid #fde68a}.invoice-modal-message.error{background:#fff1f2;color:#991b1b;border:1px solid #fecdd3}.invoice-preview-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}.invoice-preview-grid>div{display:flex;flex-direction:column;gap:3px;padding:10px;border-radius:9px;background:#f8fafc}.invoice-preview-grid .wide{grid-column:1/-1}.invoice-preview-grid small{font-size:8px;color:var(--muted);font-weight:800}.invoice-preview-grid strong{font-size:12px}.invoice-preview-grid span{font-size:9px;color:var(--muted)}.app-modal-actions{display:flex;justify-content:flex-end;gap:7px;margin-top:14px}.app-modal-actions .btn{padding:9px 12px;font-size:10px}

/* v0.3.2 reports */
.reports-page{width:100%}.reports-page-bar{margin-bottom:12px}.reports-page-bar h1{margin:2px 0 3px;font-size:28px}.reports-page-bar p{margin:0;color:var(--muted);font-size:10px}.report-filter-card{padding:12px 13px;border-radius:14px;box-shadow:0 4px 16px rgba(15,23,42,.045)}.report-filter-grid{display:grid;grid-template-columns:155px 155px minmax(180px,1fr) minmax(180px,1fr) auto;gap:9px;align-items:end}.report-filter-field{min-width:0;display:flex;flex-direction:column;gap:4px}.report-filter-field label{font-size:9px;color:#64748b;font-weight:900}.report-filter-field input,.report-filter-field select{height:38px;min-width:0;padding:7px 9px;border-radius:9px;font-size:10px;white-space:nowrap;text-overflow:ellipsis}.report-filter-actions{display:flex;align-items:end;gap:7px;white-space:nowrap}.report-view-btn{height:38px;padding:0 13px;border-radius:9px;font-size:10px}.excel-export-btn{height:38px;display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:0 10px;border:1px solid #b7dfc0;border-radius:9px;background:#f0fdf4;color:#166534;font-size:10px;font-weight:900}.excel-export-btn:hover{background:#dcfce7}.excel-export-btn svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.report-summary-strip{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:6px;margin:10px 0}.report-summary-strip>div{padding:9px 10px;border:1px solid var(--line);border-radius:10px;background:#fff;min-width:0}.report-summary-strip small{display:block;font-size:8px;color:var(--muted);font-weight:800;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.report-summary-strip strong{display:block;margin-top:3px;font-size:14px}.report-summary-strip .danger strong{color:#991b1b}.report-results-panel{overflow:hidden;border-radius:14px}.report-table{min-width:1180px}.report-table th{font-size:9px;padding:10px}.report-table td{font-size:10px;padding:10px}.report-table td>b{font-size:10px}.report-mobile-list{display:none}.report-pager{margin-top:8px}

@media(max-width:1050px){.dashboard-toolbar{align-items:stretch;flex-direction:column}.dashboard-search{width:100%;max-width:none}.dashboard-filter-tabs{width:100%}.report-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.report-filter-actions{grid-column:1/-1}.report-summary-strip{grid-template-columns:repeat(4,minmax(0,1fr))}}
@media(max-width:760px){.dashboard-toolbar{gap:7px}.dashboard-search{min-width:0;height:39px}.dashboard-filter-tabs button{font-size:9px;padding:7px 9px}.billing-tools{display:grid}.invoice-link-form{grid-template-columns:1fr}.invoice-summary-card{grid-template-columns:30px 1fr 1fr}.invoice-summary-card>div:last-child{grid-column:2/-1}.report-filter-card{padding:10px}.report-filter-grid{grid-template-columns:1fr 1fr;gap:8px}.report-filter-field:nth-child(3),.report-filter-field:nth-child(4),.report-filter-actions{grid-column:1/-1}.report-filter-actions{display:grid;grid-template-columns:1fr 46px}.report-view-btn{width:100%}.excel-export-btn{width:46px;padding:0;font-size:0}.excel-export-btn span{display:none}.excel-export-btn svg{width:20px;height:20px}.report-summary-strip{grid-template-columns:repeat(2,minmax(0,1fr))}.report-summary-strip>div{padding:8px}.report-summary-strip>div:last-child{grid-column:1/-1}.report-desktop-table{display:none}.report-mobile-list{display:grid;gap:7px;padding:8px}.report-mobile-card{display:block;padding:11px;border:1px solid var(--line);border-radius:11px;background:#fff}.rm-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.rm-head>strong{font-size:10px;color:#64748b}.report-mobile-card h3{font-size:12px;margin:7px 0 5px}.rm-meta{display:flex;gap:10px;color:var(--muted);font-size:8px;white-space:nowrap;overflow:hidden}.rm-meta span{overflow:hidden;text-overflow:ellipsis}.rm-times{display:grid;grid-template-columns:repeat(3,1fr);gap:5px;margin-top:8px}.rm-times>div{padding:7px;border-radius:8px;background:#f8fafc}.rm-times small{display:block;font-size:7px;color:var(--muted);font-weight:800}.rm-times b{display:block;font-size:9px;margin-top:2px}.app-modal{padding:12px}.invoice-preview-grid{grid-template-columns:1fr}.invoice-preview-grid .wide{grid-column:auto}}

/* v0.4 core + operations */
.notification-link{position:relative}.notification-badge,.drawer-badge{display:grid;place-items:center;min-width:17px;height:17px;padding:0 4px;border-radius:999px;background:#dc2626;color:#fff;font-size:9px;font-weight:900}.notification-badge{position:absolute;top:-5px;right:-5px;border:2px solid #fff}.rtl .notification-badge{right:auto;left:-5px}.notification-list{display:grid;gap:8px}.notification-row{display:grid;grid-template-columns:8px 1fr auto;align-items:start;gap:10px;padding:12px 13px;border:1px solid var(--line);border-radius:12px;background:#fff}.notification-row.unread{background:#f7faff;border-color:#cfddff}.notification-dot{width:8px;height:8px;border-radius:50%;background:#cbd5e1;margin-top:5px}.notification-row.unread .notification-dot{background:var(--primary)}.notification-copy{min-width:0}.notification-copy b{display:block;font-size:12px}.notification-copy p{margin:4px 0 0;color:#56657a;font-size:10px;line-height:1.45}.notification-row time{color:var(--muted);font-size:9px;white-space:nowrap}
.s-on_hold{background:#ede9fe;color:#6d28d9}.s-cancelled{background:#f1f5f9;color:#64748b}.ticket-card.hold,.ticket-row.hold{background:linear-gradient(135deg,#fff 0,#faf7ff 100%)}.ticket-card.hold .ticket-accent{background:#8b5cf6}.waiting-payment-state{background:#fffbea;border:1px solid #fde68a;color:#854d0e}.hold-state{background:#f5f3ff;border:1px solid #ddd6fe;color:#5b21b6}.cancelled-state{background:#f8fafc;border:1px solid #e2e8f0;color:#64748b}
.admin-ops-box{margin-top:10px;border:1px dashed #d8dee8;border-radius:11px;background:#fafbfd}.admin-ops-box>summary{padding:10px 11px;font-size:10px;font-weight:900;cursor:pointer;color:#536178}.admin-ops-grid,.admin-transfer-form{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;padding:0 11px 11px}.admin-transfer-form{grid-template-columns:minmax(180px,1fr) minmax(220px,2fr) auto;align-items:end}.danger-outline{border:1px solid #fecaca!important;background:#fff!important;color:#991b1b!important}
.attachment-wrap{position:relative;min-width:0}.attachment-delete-saved{position:absolute;top:5px;right:5px;width:25px;height:25px;display:grid;place-items:center;border:0;border-radius:50%;background:rgba(153,27,27,.9);color:#fff;font-size:17px;line-height:1;cursor:pointer;box-shadow:0 2px 8px #0002}.rtl .attachment-delete-saved{right:auto;left:5px}.worklog-strip{display:grid;gap:6px;padding:0 13px 14px}.worklog-row{display:grid;grid-template-columns:90px minmax(120px,1fr) minmax(180px,auto) 70px;gap:8px;align-items:center;padding:8px 10px;border-radius:9px;background:#f8fafc;font-size:9px}.worklog-row b{font-size:9px}.worklog-row span,.worklog-row time{color:#64748b}.worklog-row em{text-align:end;font-style:normal;font-weight:900;color:#334155}.equipment-meta-grid{margin-top:2px}
.v4-report-filter .report-filter-grid{grid-template-columns:145px 145px 155px 145px minmax(165px,1fr) minmax(170px,1fr) auto}.error-page{max-width:680px;margin:8vh auto}.error-card{padding:28px;text-align:center}.error-card h1{margin:0 0 8px;font-size:24px}.error-card p{color:var(--muted);font-size:12px;line-height:1.6}.incident-code{display:inline-block;margin:9px 0;padding:7px 10px;border-radius:8px;background:#f1f5f9;font-family:ui-monospace,Consolas,monospace;font-size:10px;color:#475569}
@media(max-width:1100px){.v4-report-filter .report-filter-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.v4-report-filter .report-filter-actions{grid-column:auto}}
@media(max-width:760px){.notification-row{grid-template-columns:7px 1fr}.notification-row time{grid-column:2}.admin-ops-grid,.admin-transfer-form{grid-template-columns:1fr}.worklog-row{grid-template-columns:70px 1fr}.worklog-row time,.worklog-row em{grid-column:2}.v4-report-filter .report-filter-grid{grid-template-columns:1fr 1fr}.v4-report-filter .report-filter-field,.v4-report-filter .report-filter-actions{grid-column:auto}.v4-report-filter .report-filter-field:last-of-type{grid-column:1/-1}.v4-report-filter .report-filter-actions{grid-column:1/-1}}
.customer-lookup-field{position:relative}.customer-lookup-results{position:absolute;z-index:35;top:100%;inset-inline:0;margin-top:4px;padding:5px;border:1px solid var(--line);border-radius:11px;background:#fff;box-shadow:0 14px 35px rgba(15,23,42,.14);max-height:260px;overflow:auto}.customer-result{width:100%;display:flex;flex-direction:column;gap:2px;text-align:inherit;padding:9px 10px;border:0;border-radius:8px;background:transparent;cursor:pointer}.customer-result:hover,.customer-result:focus{background:#f2f6ff;outline:0}.customer-result b{font-size:11px}.customer-result small{font-size:8px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}
.add-update-box{border:1px dashed #d6deea;border-radius:11px;background:#fbfcfe}.add-update-box>summary{padding:10px 12px;cursor:pointer;font-size:10px;font-weight:900;color:#536178}.quick-update-form{display:grid;gap:8px;padding:0 12px 12px}.quick-update-form textarea{min-height:72px}.quick-update-form .action-button-row{justify-content:flex-end}